WHERE DO I GET A CLAIM
NUMBER?
Claim numbers are issued by your insurance company at the time you report your
accident. Just jot it down and bring it in with you when you come in to begin
the repair process, Aces Collision will do the rest.
WHAT IS A DIRECT REPAIR SHOP?
A direct repair facility is a body shop that works directly with your insurance
company as a preferred shop. Body shops earn the right to be in preferred shop
programs by meeting certain requirements. These include having certified
technicians, using the proper equipment, and most importantly, having a record
of satisfied customers. When you use a preferred shop, the repair process is
streamlined. A preferred shop actually writes the estimate, orders the parts,
and repairs your vehicle without having to wait for an insurance adjuster.
Insurance companies constantly monitor their preferred shops to ensure quality
repairs.
ARE YOU OPEN SATURDAY?
No, we are open Monday - Friday 7:30 AM-5:00 PM.
WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR
REPAIR?
Absolutely. We generally order your vehicle's parts at the time that we write
the estimate and schedule your vehicle for drop-off a couple of days later.
This enables us to provide quicker turnaround time.
IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs exceeds the insurance
companies determined value of your vehicle. Nowadays, most cars are built using
unibody (frame and body as one) construction. Our highly skilled technicians,
with the aid of our state-of the-art laser measuring system , can return your
vehicle to its original factory specifications. If it is determined that the
frame section is bent beyond repair, that section can simply be replaced
CAN YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers of highly
specialized paints. Aces Collision has made a major
investment in the finest paint system available and constantly upgrades its
technology and equipment to ensure that each vehicle's paint matches. We take
special pride in our ability to match factory finishes as the final step in the
restoration process.
CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN
THE BODY SHOP?
Yes. Just let your advisor know what other work you would like done so that he
can make the necessary arrangements.
HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
Your advisor can give you an estimate of the time it will take to complete the
repairs to your vehicle. As a general rule, drivable cars are scheduled in on
Monday and whenever possible delivered back to customers by Friday. Be sure to
check with your advisor for the specifics on your vehicle.
CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you. We want each customer's
visit to be a positive experience and will work diligently towards that goal.
HOW CAN I GET A RENTAL CAR?
If you need a rental car, we can help you make the necessary arrangements. We
have our own rental cars to offer.
Insurance companies will only pay for a rental car if you have that option on
your policy. Check your policy and/or call your insurance company to find out
if you have rental coverage and what your specific limitations are.
HOW WILL I KNOW WHEN MY CAR IS DONE?
You will be notified by phone when your vehicle is ready to be picked up. Feel free
to call or e-mail your advisor during the repair process if you have questions
or concerns.
IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. Aces Collision guarantees all of their repairs.
DO I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for is determined by your
insurance policy. If you carry standard collision, you will have to pay your
deductible regardless of whether you were at fault. If you carry broad
collision, and you were not at fault, your insurance company most likely will
waive your deductible. Insurance companies determine fault by your account of
the accident when you make the claim, and by reviewing the accident report
filed with the police department. If you aren't sure about your deductible, you
can call your advisor and he can tell you whether your insurance company has
waived your deductible or whether you will be responsible to pay this when you
pick up your vehicle.
WHO DO I PAY MY DEDUCTIBLE TO?
If your deductible is not waived, it will be your responsibility to pay
Aces Collision when you pick up your vehicle. If you aren't
sure about your deductible, you can call your advisor and he can tell you
whether your insurance company has waived your deductible or whether it will be
your responsibility.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
The easiest and most convenient way to pay for your portion of the repairs to
your vehicle is with a major credit card. We Accept, MasterCard, Visa ,
Cash, Insurance company checks and certified funds.
WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use (i.e., tires,
batteries, and suspension parts) are commonly subject to betterment charges
when they are replaced during the repair process. These betterment charges are
determined by your insurance company and are pro-rated based on actual miles on
your vehicle.
CAN I WASH MY CAR?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO'S · Wash the vehicle by hand with cool water and a very mild car
wash solution using a soft cloth or sponge. · Always use clean fresh
water. · Wash your vehicle in the shade
DONT'S · Do not use a commercial car wash. Stiff brushes or
sponges could mar the finish and damage the surface. · Do not "dry
wipe" your vehicle. Dry wiping can scratch the finish. · Do not drive
on gravel roads. Chipping the finish is easily done in the first 30 days.
· Avoid parking under trees and utility lines which are likely to attract
birds. Bird droppings have a high acid content and will damage a freshly
painted surface. Also, tree sap can mar or spot a freshly painted surface.
· Do not spill gasoline, oil, antifreeze, transmission fluid, or
windshield solvent on the new finish. · Do not scrape ice or snow from the
newly painted surface. Scrapers can act like a paint scraper on a newly painted
finish.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T · Do not wax or polish the vehicle. This will allow the
finish to dry and harden completely.
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